Product releases, industry writing, and conversations from the team building Intelligent Commerce.
The next inevitable shift in AI: from speed to certainty.
Systems of Record gave us memory. Systems of Action gave us speed. The System of Trust gives us certainty - and it is no longer optional. How feedback loops collapse the confidence gap, why trust compounds like interest, and the infrastructure required to make it real.
The System of Trust applied to the economy.
AI only becomes useful inside trusted feedback loops. In commerce, that loop is real-time sales data at the point of transaction - and it has been structurally broken for decades. What changes when it closes, and why operating outside it soon becomes economically irrational.
It's all about Hank. New model under the hood — queries that took 30 seconds now return in 10. Plus in-query tagging so every answer points at exactly what you asked.
A platform-wide performance upgrade. Group, shop, department and category analysis that used to take minutes now lands in seconds, across both products.
A revamped way to add products to a task, list or space across Retail+ and Supply+ — plus visibility and platform improvements that quietly compound.
Christopher Bartlett on the structural shift from siloed insight to shared, verified shelf truth - and what it means for the next decade of retail.
New search across Retail+ and Supply+ — faster, more intuitive, tuned for finding the SKU, store or report you actually meant. The last drop of 2025.
A brand-new Admin Console for retailers and suppliers. Set up groups, manage users, control access. Plus faster ingestion and richer analysis underneath.
Guided onboarding for Hank inside Retail+, expanded group reporting, sharper realtime charts — and the first Supply+ enhancements following last month’s launch.
Retail World on Hank's debut: now live in Retail+ and reshaping how retailers and suppliers turn data into action — without the dashboards, reports or analyst queue.
Luke Hindson on the inaugural Intelligent Commerce Summit at The Star Gold Coast - and the live reveal of Hank to a room of retailers, suppliers and POS partners.
Christopher Bartlett in Retail World: data is no longer a byproduct of operations - it's an asset class. Most retailers still don't own the value it generates.
A follow-up to March's Retail World cover piece — how real-time data actually shows up in the day-to-day of a retail business, in plain terms.
A Retail World editorial profile: how tapestry is putting tools previously reserved for the retail giants into the hands of mid-market operators.
Andrew Rothwell, founder of Tyro and Hydrophis and tapestry board member, on data governance, AI and where the human relationship still matters in retail.
Silvestro Morabito, four decades in FMCG, sits down with Chris Bartlett on data ownership, the structural shifts in retail, and what comes next.
Kevin on what it means to build at tapestry — the work, the team, and the kind of problem that gets him out of bed in the morning.
The case for verified, governed inputs over volume. When models compound errors, what you feed them is the only lever you really control.
Improving compliance through real-time retailer visibility. For suppliers and manufacturers working trading-term and on-shelf KPIs.
How real-time sharing between retailers and suppliers translates into smarter target pricing, sharper promo and better availability for shoppers.
The transparency, efficiency and responsiveness gains from real-time retail analytics — laid out in full, with the mechanism behind each one.
How Retail+ helps retailers harness the untapped value of data they already generate, without exporting it to a third party.
Understanding data ownership — and the income, control and leverage that flow from it. Written for retailers, applicable to anyone generating valuable data.
Understanding the true value of information — and why connection, not collection, is the point. A philosophy piece on what data is actually for.
A primer on tapestry's data fabric and what strategic data monetisation actually means for a retailer — beyond the buzzword.
When everyone's models are trained on the same public web, the edge is proprietary data. Where to invest — and where it won't pay back.
An innovative approach to data management and analytics — the architecture underneath tapestry, explained in plain terms.
Christopher Bartlett's original launch piece. Why he started tapestry, and the thesis that's still running the company today.
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