For the first-ever Intelligent Commerce Summit last month, tapestry brought together a room full of retail innovators, suppliers, and leading POS partners at The Star Gold Coast. The conversations were sharp, the energy was high - but one moment stole the show: the reveal of Hank, our new AI Co-Pilot.
Hank's reveal
Chris Bartlett took the stage with Hank live behind him - the same product the room would be using inside Retail+ Pro within weeks. The demo wasn't a slideshow. It was a real retailer's data, queried in plain English, with the answers coming back in seconds.
A buyer's question - "which SKUs are at risk of stocking out in the next 48 hours, ranked by exposure" - returned a table with 14 items, a confidence score, and a draft order top-up attached. The room went quiet. Then it didn't.
The room
The reaction was immediate. Retailers wanted to know when they could try it. Suppliers wanted to know if Hank would work across the retailer-brand boundary (the answer is yes - it's now generally available in Supply+ too). POS partners asked about integration timelines.
What stuck with me was how the conversation shifted. The Summit started with "what could AI do for us" and ended with "what's the operating model when AI is just there". That's a structurally different question. We think it's the right one.
What it means
Hank isn't a feature. It's a thesis: that retail's next decade runs on shared, verified shelf data, with an intelligent assistant making it accessible to every operator, not just the analyst team. The Summit was the first proof point that the industry is ready for that shift.
Hank is now live in Retail+ Pro. Supply+ rolls out in October. Group reporting and Tasks Collaboration land this quarter.
Thanks to every retailer, supplier and POS partner who came to The Star and helped make the Summit what it was. Next year is going to be bigger.