The new AI partner changing the face of Intelligent Commerce
Announced in July at the Intelligent Commerce Summit, tapestry®’s breakthrough AI Co-Pilot Hank — is now live in Retail+ Pro and already reshaping how retailers and suppliers work with data.
Hank is designed with one goal in mind: to make the power of your data simple, fast, and useful. For too long, retailers and suppliers have struggled with complex dashboards, clunky reports, and time-consuming analysis. Hank changes that. Think of it as a digital team member— one who is always available, knows your store inside out, and delivers clear, actionable insights in seconds.
What makes Hank different is how natural it feels to use. You can type questions in plain English and get immediate answers grounded in your store’s live and historical performance data. For example:
No advanced training is required. No complicated analysis. Just straight answers you can act on.
Hank works like a new member of your team, one who never sleeps and always has the facts. You can chat with Hank the same way you’d text a colleague, but instead of hunches or guesswork, you get precise, data-driven insights.
And it doesn’t stop with you. Your team can talk to Hank, and so can your supplier partners. Imagine allowing suppliers access to Hank within your store’s data environment. They can see how their products are performing, understand customer behaviour, and align promotions with what your shoppers actually want. The result is tighter collaboration, sharper category strategies, and more growth.
Even better? Retailers can monetise this access. By “hiring out” Hank to suppliers, you open a new revenue stream while strengthening commercial relationships.
Retailers are busier than ever, stretched between managing operations, customers, staff, and suppliers. Few have the luxury of sitting down with endless spreadsheets or static reports. Hank is the solution for retailers who don’t want more data — they want better decisions.
By cutting through complexity and surfacing insights that matter, Hank frees up time for what matters most: serving customers, building sales, and growing market share.
With Hank now live in Retail+ Pro, and rolling out in Supply+ Pro from September 29, tapestry® has also made a bold move: offering its base analytics at cost — that is, free of charge, with only a small cloud hosting fee.
This makes the power of Intelligent Commerce more accessible than ever. Whether you’re a single-store operator or part of a national group, the tools you need to compete and thrive are now within easy reach.
Access to Hank and the Retail+ suite is made simple through tapestry®’s POS partner network. Retailers can already get connected via SureFire, GPK, LS Retail, GapSolutions, and Independent Solutions, with more integrations underway.
This distribution approach ensures that Hank isn’t just a shiny piece of tech reserved for big players—it’s a practical, scalable tool available to retailers across Australia and beyond.
The retail industry is facing one of the most competitive landscapes in history. Margins are tight, customer expectations are high, and technology is moving fast. In this environment, speed and intelligence aren’t luxuries—they’re survival.
Hank is not just another tool. It’s a new way of working. A way to make smarter decisions faster. A way to collaborate more effectively with partners. A way to unlock new revenue without new overhead.
Simply put: Hank is here to help.
