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R+ Retail+ / Activate

Activate Retail+
in ~30 days.

No setup fees. Three guided phases. Led by our operations team, paced for yours.

Apply to activate See the three phases
0$
Setup fees
~30d
To go-live
4wk
Free trial
1.2mo
Median payback
From sign-up to ongoing success

Three phases. One trajectory.

You don't go it alone. Our operations team pairs with yours, every phase.

Phase 1 · Weeks 1–2

Activation

Configure your systems, connect your stores, switch on real-time performance.

What we deliver
  • POS integration via your provider's certified connector
  • Store, department, supplier hierarchy mapped
  • Promo and price-event identifiers normalised
  • Production environment provisioned
What we need from you
  • POS provider name + your authorisation to connect
  • Store list with addresses and group/cluster mapping
  • Single-point operations contact + IT contact
Outcome - live data flowing, sandbox dashboards ready for your team.
Phase 2 · Weeks 2–4

Onboarding

Hands-on training for head office and store teams, paced by you. The app guides each user through role-specific onboarding.

What we deliver
  • Role-specific in-app onboarding flows
  • Two live training sessions with head-office leaders
  • Store-manager 30-minute walkthrough
  • Workflows enabled: range gaps, shrink, reset compliance
  • HANK switched on for your first three roles
What we need from you
  • Calendar holds for two sessions × head office
  • Nominated champions per region or cluster
  • One pilot store group for the first 14 days
Outcome - teams using tapestry daily, exception loops closing with proof.
Phase 3 · Week 4 onwards

Success

Once live, we provide proactive support, education, and analytics reviews - ensuring tapestry continues to deliver measurable results long after activation.

What we deliver
  • Quarterly business reviews with attributed impact
  • Monthly release walkthroughs for power users
  • Dedicated customer success engineer
  • Roadmap input and design-partner access
What you'll see
  • Time-to-insight dropping week on week
  • Margin bps protected, lost sales recaptured
  • Compliance lift, exception cycle-time falling
  • Optional supplier marketplace revenue line
Outcome - tapestry embedded in the operating rhythm. Compound value, year on year.
Success looks like

The numbers we'll watch together.

Activation isn't done when the data flows. It's done when these move.

+3.2%
On-shelf availability
Lift after 60 days · range-gap workflow
−42%
Shrink rate
After 6 months · shrink workflow
96%
Reset compliance
Up from 72% baseline · photo-verified
~A$100k
Per store, per year
Moderate scenario · net of subscription
Read the full economic impact report
Who you'll work with

A small team. Yours and ours.

Activation is a partnership, not a hand-off. Here's who's on it from day one.

tapestry

Activation lead

Owns Phase 1. Coordinates POS connector, environment provisioning, and the kickoff. Your single point of contact for the first three weeks.

tapestry

Customer success engineer

Owns Phase 2 onboarding and stays through Success. Runs training, configures workflows, and partners on your operating rhythm.

tapestry

Partner engineer (POS)

If your POS is on our partner network, our partner engineer pairs with theirs on the integration - no calls between you and the connector vendor.

You

Operations lead

The exec who sponsors the rollout. Approves the pilot scope, sets the cadence for reviews, owns the success metrics with us.

You

Champion network

One champion per region or cluster - the people who actually use tapestry on the floor and propagate the rhythm.

You

IT / data contact

One point of contact for POS authorisation, hierarchy mapping, and any data-governance review. Usually a couple of hours total across Phase 1.

What activation looks like at your scale

Three concrete examples. One close to yours.

Activation timelines and team commitments scale with you. Here's how that looks for a 25-store independent, a 100-store regional chain, and an Enterprise rollout.

Independent · 1–25 stores

The neighbourhood chain

~21days to go-live
  • Phase 1
    1 week. POS connector + store hierarchy, one IT contact, ~2 hours total.
  • Phase 2
    1 week. Single head-office training. Store managers self-onboard via in-app flow.
  • Phase 3
    Bi-monthly QBR · email support · self-serve docs.
  • Your team
    1 ops lead · 1 IT contact · 1 champion per store.
  • Plan
    Retail+ · A$250/store/mo after trial.
Regional chain · 26–100 stores

The growing operator

~30days to go-live
  • Phase 1
    2 weeks. POS connector, hierarchy & cluster mapping, sandbox provisioned.
  • Phase 2
    2 weeks. Two head-office sessions · regional champions · 14-day pilot store group with DiD readout.
  • Phase 3
    Monthly release walkthroughs · dedicated CSE · QBRs with attributed impact.
  • Your team
    Exec sponsor · ops lead · IT/data contact · 1 champion per region.
  • Plan
    Retail+ Pro · A$350/store/mo. Most popular.
Enterprise · 100+ stores

The Fortune-500 rollout

~60–90days · phased by region
  • Phase 1
    3–4 weeks. Custom POS/ERP connectors, data-governance review (~16 hrs IT), residency choice.
  • Phase 2
    4–6 weeks. Region-by-region rollout. Named training program, change-management plan, dual-running parallel for 30 days.
  • Phase 3
    Named Customer Success + Solutions Eng · 24/7 priority · joint roadmap · 99.9% SLA.
  • Your team
    Steering committee · ops, IT, data, procurement contacts · regional champion network.
  • Plan
    Enterprise · custom. Talk to sales →
FAQ

What customers ask first.

Do we really not pay setup fees?

Really. No setup fees, no integration fees, no per-seat charges during the trial. Subscription begins after your 4-week free trial - at A$350 per store per month on Retail+ Pro, or by contract on Enterprise.

What if our POS isn't on your partner network?

We can usually onboard a new POS in 2–6 weeks. Apply via our developer portal and we'll evaluate the integration with your POS provider. Activation timelines extend to accommodate this.

Can we pilot before rolling out everywhere?

Strongly recommended. Phase 2 includes a 14-day pilot in one store group with matched controls. We run the difference-in-differences with you and only widen scope once the pilot results are in.

How long until HANK is useful?

Day one. HANK is bounded to the analyst-retrieval space - top sellers, declining categories, supplier scorecards, rolling totals - and works against your live data the moment it flows. He becomes sharper week-on-week as your historical baseline deepens.

What about data governance?

Everything is logged. Sharing rules are configurable per-supplier, per-category, with aggregation and anonymity controls. Audit trails are exportable. Your IT/data review usually takes a couple of hours total.

Who owns the data?

You do, always. tapestry processes your shelf data on your behalf and acts as a controller only for the optional supplier marketplace, where retailers explicitly opt in to share - and earn revenue from doing so.

Apply to activate

Activate Retail+ in your stores.

Tell us about your business and your POS. We'll reply within 3 business days with a kickoff slot and your sandbox.

Start the application See it live first
No card required during trial · No setup fees · Cancel any time during the first 4 weeks